Customer Care Specialists

Like solving problems and making people smile?
Good stuff. Then how about having a chat to us about being one of our Customer Care Specialists.
Here's what you'll do most days:
Help prepay, pay monthly, broadband and business customers do more with 2degrees
Share your expertise of our 2degrees products and services
Bounce your way around our customer management software with your eyes shut
Find great solutions for any challenge a customer throws your way
Help us gain and retain customers
Here's what else you might do:
Practice saying a new job title in the mirror - because with career pathways programme, you can upskill and advance in a flash.
Plan a birthday roadie - because we'll give you an extra day off to celebrate.
Call your friends and tell them what a great job you have - because we'll sort you out with a phone plan; unlimited calls & texts plus 10GB of data every month.
Watch Netflix when you get home - because we'll give you discounted broadband.
We've also got the important stuff covered, such as life and medical insurance, flu vaccinations, and an Employee Assistance Programme.
And here's what we'd like from you:
Energy, keenness to learn, and a passion for helping colleagues and customers.
Face-to-face or phone-based customer service experience is important and you'll need to be comfortable in a KPI-driven workplace. You'll also get a buzz out of being in a fast-paced environment, where change is an everyday thing.
Still smiling? Great! Find out everything you need to know about the role and application process at 2degreescarecareers.co.nz or apply now!
*Please note: By applying for this role, you are submitting an expression of interest to work in our Christchurch based contact centre. We have scheduled intakes several times a year and you will be contacted with regards to these specific intakes as they arise. At the time of your application there may not be any vacancies available, however, we will keep you updated as much as possible with regards to specific dates for next intakes.