Customer Care Specialist - Remote Work

Job Description: Montoux is currently seeking a dedicated and confident Customer Care Specialist to join our remote team in Wellington, NZ. As a Customer Care Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met in a timely and professional manner. Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.- Resolving customer issues and complaints in a courteous and efficient manner.- Providing product information and guidance to customers.- Keeping accurate records of customer interactions and transactions.- Collaborating with other team members to ensure customer satisfaction.- Identifying opportunities to improve customer service processes. Requirements:- 1 year of experience in customer service or a related field.- Excellent communication and interpersonal skills.- Strong analysis and decision-making abilities.- Ability to work independently and as part of a team.- Proficiency in Microsoft Office and customer service software.- High school diploma or equivalent. Personality traits: dedicated, confidentSoft skills: analysis, decision-making Benefits:- Dental insurance- Paid sick leave- Joining Bonus Working environment:At Montoux, we offer a flexible work environment that adapts to change with speed and efficiency. Our remote team members have the opportunity to work from the comfort of their own homes while still receiving the support and resources needed to succeed in their roles. Equal Opportunity Statement:Montoux is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability. We are committed to creating a diverse and inclusive work environment where everyone is treated with respect and dignity. Deadline to apply: ******** If you meet the requirements and are looking for a rewarding opportunity to work in customer care from the comfort of your own home, we encourage you to apply for the Customer Care Specialist position at Montoux.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.