Customer Care Specialist

Job Description: Fletcher Building, a leading construction and building materials company in Nelson, NZ, is seeking a part-time Customer Care Specialist to join our team. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer service. Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints with empathy and efficiency- Collaborate with internal teams to ensure customer satisfaction and timely resolution of issues- Maintain a high level of product knowledge to effectively assist customers with their inquiries- Document customer interactions and feedback for continuous improvement of our services- Assist with other administrative tasks as needed to support the customer care team Requirements:- Reliable and adaptable personality traits- Strong emotional intelligence and project management skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office applications- High school diploma or equivalent- Must be legally authorized to work in New Zealand Benefits:- Disability insurance- Travel opportunities (for training and conferences)- Visa sponsorship for eligible candidates Working Environment:At Fletcher Building, we value and cultivate a sense of ownership and responsibility at every level of the organization. We believe in providing a supportive and inclusive work environment where every team member's contributions are valued and recognized. Equal Opportunity Statement:Fletcher Building is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds, regardless of race, gender, religion, or sexual orientation. Deadline to Apply:Interested candidates should submit their applications by May 11, 2024. Don't miss this opportunity to join a dynamic team and kickstart your career in customer care with Fletcher Building!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.