Customer Care Officer

Job Description:Trade Me, a leading online marketplace in Wellington, NZ, is seeking a dedicated and reliable Customer Care Officer to join our team on a part-time basis. As an Entry Level position, no prior experience is required, but candidates must possess strong critical thinking and persuasion skills. Responsibilities:- Handle customer inquiries and provide exceptional support through various communication channels including phone, email, and live chat- Resolve customer complaints and issues in a timely and professional manner- Process orders, returns, and refunds accurately- Collaborate with other departments to ensure a seamless customer experience- Continuously learn and adapt to changes in company policies and procedures Requirements:- 1 year of related experience- Strong critical thinking skills to effectively solve customer problems- Excellent written and verbal communication skills- Ability to persuade and influence customers in a positive way- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Must be dedicated and reliable Benefits:- Free food provided during shifts- Paid overtime opportunities- Paid sick leave benefits Working Environment:At Trade Me, we value a culture of continuous learning and adaptation in order to stay ahead in a rapidly changing world. Our dynamic work environment encourages growth and development for all team members. Equal Opportunity Statement:Trade Me is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and strongly encourage applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability. Deadline to apply: March 27, 2024 If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Customer Care Officer position at Trade Me.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.