Contact Center Specialist - Remote Work

Job Description: Rite Aid is seeking a Contact Center Specialist to join our team on a part-time, remote basis in Wellington, NZ. The ideal candidate will have at least 2 years of experience in a similar role, possess strong communication skills, and be energetic and motivated. As an Associate Level Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients while working remotely. Responsibilities:- Handle inbound and outbound calls from customers regarding inquiries, issues, and feedback- Provide accurate and timely information to customers in a professional and courteous manner- Utilize project management skills to prioritize tasks and effectively manage customer requests- Ensure attention to detail is maintained when documenting customer interactions and updating customer records- Collaborate with team members to resolve customer issues and provide a seamless experience- Foster transparency and open dialogue for effective communication at all levels- Adhere to company policies and procedures to ensure compliance with regulations Requirements:- 2+ years of experience in a customer service or contact center role- Energetic and motivated personality traits to drive engagement with customers- Strong project management skills to effectively handle multiple tasks and prioritize work- Attention to detail to ensure accuracy when recording customer information- Excellent communication skills, both written and verbal- Ability to work independently and as part of a team in a remote environment Benefits:- Company equipment provided for remote work- Paid Time Off (PTO) to support work-life balance- Free food provided during work hours- Opportunities for professional development and growth within the company Equal Opportunity Statement:Rite Aid is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status in hiring, promotions, compensation, benefits, and other employment practices. Deadline to apply: March 31, 2024 If you are a customer service professional with a passion for delivering exceptional service, we encourage you to apply for the Contact Center Specialist position at Rite Aid. Join our team and be part of a dynamic and customer-focused organization dedicated to making a positive impact in the community.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.