Contact Center Representative - Work From Home

Job Description: News Corp. is seeking a Contact Center Representative to work from home in Nelson, Nelson, NZ. This part-time position at the Associate Level requires a minimum of 3 years of experience in a contact center or customer service role. Responsibilities:- Handle inbound and outbound customer calls in a professional and courteous manner- Provide accurate information to customers regarding products, services, and policies- Resolve customer complaints and issues in a timely and efficient manner- Update customer records with relevant information- Meet individual and team performance goals- Collaborate with other team members to improve overall customer experience Requirements:- Hardworking and driven individual who is passionate about providing excellent customer service- Strong problem-solving skills and ability to persuade customers to find solutions- Excellent communication skills, both verbal and written- Ability to work independently and in a team environment- Proficiency in using computer systems and software- High school diploma or equivalent required Benefits:- Training and professional development opportunities to enhance skills and knowledge- Visa sponsorship for eligible candidates- Paid overtime for hours worked beyond scheduled shifts Working Environment:At News Corp., we embrace a culture that challenges norms and encourages bold thinking. Our team is dedicated to delivering top-notch customer service while fostering a collaborative and supportive work environment. Equal Opportunity Statement:News Corp. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to Apply: May 11, 2024. If you meet the requirements and are interested in joining our dynamic team, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the News Corp. family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.