Progressive, innovative NZ success story; buzzing city fringe hub locationRapid growth business, instrumental leadership role with plenty of influenceSleek modern offices, amazing social initiatives + industry rep; Insurance + Shares + Perks! Progressive, innovative NZ success story; buzzing city fringe hub locationRapid growth business, instrumental leadership role with plenty of influenceSleek modern offices, amazing social initiatives + industry rep; Insurance + Shares + Perks!This Iconic kiwi business is a progressive, new-age financial services organisation shifting the way we look at lending in NZ. A rapid growth NZ success story, this business has grown substantially year on year. With modern offices, amazing social initiatives and plenty of employee benefits, it's a real opportunity to make your mark within a pivotal role within the business. Ambitious growth plans and expansion always on the horizon offering scope long term. Centrally located, city fringe with plenty of eateries and amazing coffee options nearby. A bit about the role: This is a crucial role within the business which will see you managing and overseeing a team of 15-20 FTE and casual employees working across the Client Experience, Financial Service Administration and Account Management teams. You'll be passionate and skilled in driving customer initiatives to ensure a seamless experience for existing and new clients and will be a natural problem solver who is always looking at ways of improving, streamlining and enhancing the daily customer operations both from a client/customer and internal team perspective. To lead, inspire, coach and improve. You'll be a pro when it comes to:Leading, motivating and inspiring the team to deliver outstanding customer/client supportDriving process improvements and solutions; enhancing the customer experience is always top of mindPartnering with stakeholders to streamline processes when it comes to application handling, efficiency with approvals and quality control initiativesChampioning and driving efficiency within customer CRM systems and customer analytics Strategic growth planning; identifying gaps within the team and pitching growth strategies where/when neededImplementing performance initiatives, up-skilling workshops and development pathways for team membersFostering a supportive, collaborative and authentic high-performing team culture; always celebrate the wins!Providing support to operations managers and enhancing overall organisational efficiency.To be successful you'll have a proven track record in leading and coaching high performing customer/client services, call centre or account management/sales teams within the financial services industry. This is a rare opportunity for somebody who has a deep seeded vision to offer the best client solutions in the industry. You'll be joining a business full of people that are agile and adaptable, who think and move quickly so you'll love being part of a fast paced environment. You'll be part of a unique, down to earth and professional team where your ideas are valued and where people are empowered to be their best, most genuine selves. If you're interested and have the right skills, apply now to Laura Cooper at Fred Recruitment Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr
