Business Improvement Specialist

Business Improvement Specialist
Company:

Office Max Nz


Business Improvement Specialist

Details of the offer

This is an exciting and rare opportunity to join our organisation as a Business Improvement transformative agent. In this critical role, you will take lead and oversee the design of end-to-end process architecture and continuous improvement delivering on business outcomes effectively. Your technical expertise and industry best practice approach will see you lead the implementation of change, ensuring the right methodology, artefacts, governance and tools are developed to ensure we gain process adoption. Key to this role is delivering a great customer experience and keeping a strong focus on continuous process improvement.
Reporting to the Head of Transformation and working closely with key stakeholders, you will play a pivotal role in championing our process performance and optimisation activities across the business and delivering operational excellence in all our IT and Transformation work streams.
Key Responsibilities
Provide direction for the development, implementation and continuous improvement of OfficeMax's business processes
Partner with key stakeholders to redesign business processes identifying benefits, capability and system requirements
Support business improvement projects as prioritised by the OfficeMax Executive Leadership Team
Develop and maintain a Business Improvement framework that encourages and supports OfficeMax strategic goals
Provision the delivery of key change projects that effectively improves outcomes
Facilitate process reviews to help teams identify opportunities for improvement
Document and maintain critical processes in the company process repositories
Routinely review processes and communicate progress to key stakeholders

What we are after
Tertiary qualification in Business Manager or equivalent
5+ years business improvement experience or related field in corporate and/or operational environment
Certification and/or extensive experience using process improvement methodologies e.g Lean Six Sigma
Ability to act as a strategic advisor to the Executive Leadership Team members
Outstanding communication skills both written and verbal
Excellent attention to detail and accuracy
Commercially astute with the ability to make bold decisions / recommendations
Competent and advance computer skills

What we offer
A senior business partnership opportunity to enhance your career
An opportunity to showcase your skills and expertise and initiate change
Diverse & inclusive culture that fosters work-life balance
Staff buying rates across all products

About us
We sell so much more than pens and paper! OfficeMax is a leading supplier of complete workplace solutions. Our diverse offering spans office supplies and stationery, education products, health and hygiene services, café, technology solutions, office furniture and fit-outs, packaging, print solutions and more!
Customers trust us for our quality products and our excellence in distribution; this is evident in our continued dominance of the New Zealand office supplies industry.
OfficeMax recognises working in diverse teams allows us to continually learn and grow to meet the needs of our people, our customers, our suppliers and our key partners. This means we thrive in an inclusive environment where we have the ability to offer flexibility, with a focus on our wellbeing.
If you want to be part of a high achieving and supportive team and pride yourself on customer service, then this is the role for you!
Don't miss out, click apply now attaching your CV and cover letter.


Source: World_Jobnos


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements

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