Auckland I Competitive Salary + Benefits I Full Time Are you a skilled communicator with a passion for delivering top-notch customer service? Join a dynamic and expanding kiwi-owned finance company. You will be responsible for delivering outstanding customer service, overseeing account management, and addressing inquiries and concerns with a high level of professionalism and promptness. Key responsibilities - Actively listen and engage with customers to understand their needs Collaborate with teams to ensure excellent customer service Address enquiries on account balances, transactions, fees, and more Work empathetically and efficiently to resolve complaints and issues Maintain accurate client records with inhouse software system Handle inbound and outbound customer calls and emails with clarity and professionalism Are you a skilled communicator with a passion for delivering top-notch customer service? Join a dynamic and expanding kiwi-owned finance company. You will be responsible for delivering outstanding customer service, overseeing account management, and addressing inquiries and concerns with a high level of professionalism and promptness. Key responsibilities - Actively listen and engage with customers to understand their needs Collaborate with teams to ensure excellent customer service Address enquiries on account balances, transactions, fees, and more Work empathetically and efficiently to resolve complaints and issues Maintain accurate client records with inhouse software system Handle inbound and outbound customer calls and emails with clarity and professionalism What you will bring to the role - Attention to detail in a fast-paced environment Proficient in computer software and databases Ability to work independently and as part of a team Experience in phone-based customer services, preferably in financial services Excellent verbal and written communication skills, with strong problem-solving and decision-making abilities Key benefits - Competitive salary Opportunities for career growth Supportive and friendly work environment Easy access to buses, trains, and motorways + surrounded by cafes and eateries for your convenience Ready to take the next step in your career? APPLY NOW! Alternatively for a confidential chat, call Julia Yen on 022 183 2646 detailing your relevant experience and explaining why you are an ideal fit for this role. Operating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees. At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves. As an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme. As an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA). people2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Maori peoples today. #J-18808-Ljbffr
