Supporter Care Advisor

Mo matou About Us Blind Low Vision NZ is the leading national provider of vision rehabilitation services for people who are blind, deafblind or have low vision. Now more than ever, the opportunities are here to make a real difference for people with sight loss, and you'll help us achieve our vision of empowering New Zealanders who are blind, deafblind or low vision, to live the life they choose. As well as supporting individuals, we seek to make big-picture change by advocating for inclusive communities and for optimal eye care services for all New Zealanders. We have a rich history stretching back to 1890 and as we continue to connect people with sight loss to expert staff and their peers, we also continue to be one of New Zealand's most trusted and iconic not for profit organisations. Mo tenei turanga mahi About this role This role is the first point of contact for supporters and donors of Blind Low Vision and delivers an exceptional experience through engagement of the highest quality. This role will build loyalty with our supporters and help to deliver long term income and engagement through the provision of excellent supporter care. Based out of our Parnell office, you will be responsible for helping with all enquiries, reassuring concerns, and ensuring supporters feel valued and a key part of our work. As a first point of contact, this will be through warm and empathetic direct communication via a variety of channels including inbound and outbound calls, post, handwritten notes, email and social media. Ko wai koe About you To enable you to hit the ground running, were looking for someone who has : Excellent customer / supporter service skills with experience working in a customer facing environment High degree of empathy with warm and friendly people skills and the ability to remain calm when under pressure and / or dealing with concerns and difficult interactions. Fluent English with strong written and verbal communication skills, including a persuasive telephone manner, excellent listening skills and the ability to build rapport on the phone Good working knowledge of MS office, especially Word, Excel and Outlook Me pehea te tuku tono How to apply This is a great opportunity to join an organisation that is truly passionate about helping their clients, while also offering rewarding career opportunities, great staff benefits, and a flexible work environment where possible! As we strive to be a for purpose organisation, our staff take an active interest and participate in fundraising and volunteer opportunities. #J-18808-Ljbffr