Account Support Officer - Work From Home

Job Description:

Harmoney, a leading financial services company based in Tauranga, Bay Of Plenty, NZ, is seeking a passionate and independent Account Support Officer to join our team. This is a part-time, entry-level position with the opportunity to work from home.

Responsibilities:1. Provide exceptional customer service and support to account holders via phone, email, and chat.2. Assist with account inquiries, troubleshooting, and issue resolution.3. Process account transactions and updates with accuracy and efficiency.4. Collaborate with internal teams to ensure seamless account management processes.5. Conduct research and analysis on industry trends and competitor offerings.6. Assist with ad-hoc projects and tasks as assigned.

Requirements:1. 1 year of experience in a customer service or administrative role.2. Excellent communication skills and a customer-centric approach.3. Strong organizational skills and attention to detail.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in Microsoft Office Suite and CRM software.6. Passion for the financial services industry and a desire to continuously learn and grow.7. Proven ability to think innovatively and conduct thorough research.

Personality Traits:- Passionate: A genuine enthusiasm for helping customers and contributing to the team.- Independent: Comfortable working autonomously and taking initiative in a remote work environment.

Soft Skills:- Innovation: Ability to think creatively and propose new solutions.- Research: Strong research skills to gather and analyze information effectively.

Benefits:- Paid Time Off (PTO) for a healthy work-life balance.- Travel opportunities for team meetings and training sessions.- Profit sharing to reward your contributions to our company's success.

Working Environment:At Harmoney, we value autonomy and trust our employees to excel in their roles. We provide a supportive and flexible work environment where you can thrive and grow professionally.

Deadline to apply: March 17, 2024

Equal Opportunity Statement:Harmoney is an equal opportunity employer and we value diversity in our workforce. We welcome applicants from all backgrounds and do not discriminate based on race, religion, gender, sexual orientation, age, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.