Job Description: We are looking for a dynamic and motivated Web Chat Specialist to join our team at Dow Chemical. This is a part-time position that allows you to work from the comfort of your own home in Dunedin, Otago, NZ. As an Associate Level Web Chat Specialist, you will play a crucial role in providing exceptional customer service and support through online chat services. Responsibilities:- Respond to customer inquiries and provide support through web chat in a timely and professional manner- Troubleshoot technical issues and provide solutions to customers- Collaborate with other team members to ensure seamless communication and problem resolution- Utilize critical thinking skills to analyze customer needs and provide appropriate solutions- Manage multiple projects simultaneously and prioritize tasks effectively- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Uphold the company's reputation for excellent customer service and support Requirements:- At least 4 years of experience in customer service or a related field- Energetic and resilient personality traits to effectively engage with customers and handle challenging situations- Strong critical thinking skills to analyze customer needs and provide effective solutions- Project management skills to coordinate tasks and prioritize workload effectively- Ability to work independently and as part of a team in a fast-paced environment- Excellent communication skills and a customer-focused approach- Proficient in using web chat software and other relevant tools Benefits:- Paid sick leave and parental leave for eligible employees- Gym membership allowance to promote a healthy work-life balance- Opportunities for career development and advancement within the company Working Environment:Join a team that prides itself on leading the industry through cutting-edge ideas and solutions. Be part of a collaborative and innovative work environment where your ideas and contributions are valued. Equal Opportunity Statement:Dow Chemical is an equal opportunity employer and strives to create a diverse and inclusive workplace where all employees are treated with respect and fairness. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
