Web Chat Specialist

Job Description: Chorus is seeking a dynamic and motivated Web Chat Specialist to join our team in Nelson, NZ. As a part-time entry-level position, the Web Chat Specialist will be responsible for providing exceptional customer service and support through online chat interactions. This role requires excellent communication skills, technical proficiency, and a strong ability to multitask in a fast-paced environment. Responsibilities:- Engage with customers through web chat to provide product information, answer queries, and resolve issues- Maintain a high level of customer satisfaction through timely and professional responses- Collaborate with team members to ensure consistent delivery of service to customers- Escalate complex issues to the appropriate department for resolution- Track and report customer interactions and feedback for continuous improvement Requirements:- 1 year of experience in customer service or a related field- Independent and energetic personality traits- Strong presentation and cooperation skills- Technical proficiency with web chat platforms and customer relationship management systems- Excellent multitasking and time management abilities Benefits:- Company transportation for work-related travel- Profit sharing opportunities- Travel opportunities for training and team-building events Working Environment:At Chorus, we prioritize cultivating leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every individual has the opportunity to grow and succeed. Deadline to Apply:Interested candidates should submit their application by March 17, 2024. Equal Opportunity Statement:Chorus is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.