Online Client Support Specialist

Job Description: Weta Digital is seeking a dedicated and motivated Online Client Support Specialist to join our team in Nelson, NZ. As an Associate Level position, we are looking for someone with a minimum of 2 years of experience in a similar role. Working part-time, the Online Client Support Specialist will be responsible for providing exceptional support to our clients in a virtual setting. Responsibilities:- Respond to client inquiries and concerns in a timely and professional manner.- Ensure client satisfaction by addressing any issues or questions effectively.- Collaborate with internal teams to deliver solutions tailored to the client's needs.- Maintain accurate records of client interactions and follow-up activities.- Contribute to the development of client support procedures and best practices.- Assist with onboarding new clients and providing training on our platform. Requirements:- Strong project management skills.- Excellent teamwork abilities.- Excellent communication and interpersonal skills.- Ability to work independently and prioritize tasks effectively.- Proficiency in using client support tools and software.- A customer-focused mindset and the ability to adapt to different client needs.- Bachelor's degree in a related field preferred. Benefits:- Company transportation provided.- Remote work flexibility.- Company equipment provided for work. Working Environment:At Weta Digital, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to deliver high-quality support to our clients. Equal Opportunity Statement:Weta Digital is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other characteristic protected by law. All qualified candidates are encouraged to apply. Deadline to apply: April 7, 2024 Join our team at Weta Digital and make a difference in the lives of our clients through exceptional online client support. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.