Job Description: We are looking for a Web Chat Representative to join our team at DTE Energy in Nelson, New Zealand. As a part-time Associate Level position, the Web Chat Representative will be responsible for providing exceptional customer service through web chat interactions. The ideal candidate will have at least 3 years of experience in a customer service role and possess the personality traits of resilience and resourcefulness. Responsibilities:1. Respond to customer inquiries and issues via web chat in a timely and professional manner.2. Provide accurate information and assistance to customers regarding products, services, billing, and general inquiries.3. Utilize multiple systems and applications to input and retrieve customer information.4. Collaborate with team members to ensure a seamless customer experience across all channels.5. Identify opportunities for process improvements and escalate complex issues to the appropriate departments. Requirements:1. Minimum of 3 years of experience in a customer service role.2. Excellent written communication skills with a strong attention to detail.3. Ability to multitask and navigate multiple systems simultaneously.4. Strong problem-solving skills and the ability to think on your feet.5. Leadership qualities and a team player mentality.6. Resilient and resourceful in dealing with challenging situations. Benefits:1. Dental insurance coverage.2. Remote work flexibility.3. Paid sick leave. Working Environment:At DTE Energy, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. As a Web Chat Representative, you will have the opportunity to make a positive impact on our customers' experiences and contribute to our commitment to providing reliable energy solutions. Deadline to Apply:The deadline to apply for the Web Chat Representative position at DTE Energy in Nelson, New Zealand is May 7, 2024. Equal Opportunity Statement:DTE Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
