Web Chat Associate

Job Description: Seequent, a leading provider of geological modelling software, is seeking a part-time Web Chat Associate to join our team in Nelson, New Zealand. As a Web Chat Associate, you will be responsible for providing excellent customer service and support through our web chat platform. Responsibilities:- Responding to customer inquiries and providing product information via web chat- Resolving customer issues and escalating to appropriate teams as needed- Troubleshooting technical problems and providing solutions to customers- Maintaining accurate records of customer interactions and transactions- Collaborating with other team members to improve customer experience- Assisting with other customer service tasks as needed Requirements:- 4 years of customer service experience- Driven and adaptable personality traits- Strong attention to detail and presentation skills- Excellent written and verbal communication skills- Ability to work well in a fast-paced environment- Proficiency in using web chat platforms and CRM software Benefits:- Free accommodation- Joining bonus- Relocation allowance- Opportunity to give back to the community through corporate social responsibility initiatives Equal Opportunity Statement:Seequent is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you meet the requirements and are excited about the opportunity to join our team as a Web Chat Associate, please apply by the deadline of April 17, 2024. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.