Web Chat Assistant

Job Description:

Morgan Stanley is seeking a part-time Web Chat Assistant to join our team in Nelson, NZ. The ideal candidate will have at least 2 years of experience in a similar role and possess the personality traits of independence and hard work. Additionally, strong time management and people management skills are essential for success in this position.

Responsibilities:- Engage with customers through our web chat platform to provide assistance and support- Answer customer inquiries in a timely and professional manner- Provide information about products and services offered by Morgan Stanley- Escalate any complex issues to the appropriate team members for resolution- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure a seamless customer experience- Stay up-to-date on industry trends and best practices to better serve our customers

Requirements:- Minimum of 2 years experience in a customer service or web chat role- Strong communication and interpersonal skills- Ability to multi-task and prioritize tasks effectively- Proficiency with web chat platforms and basic computer skills- Flexibility to work evenings and weekends as needed

Benefits:- Relocation allowance for eligible candidates- Ongoing training and professional development opportunities- Gym membership reimbursement- Cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs

Deadline to apply: May 25, 2024

Equal Opportunity Statement:Morgan Stanley is an equal opportunity employer and is committed to providing a diverse, inclusive work environment for all employees. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.