Auckland City, AucklandAbout Vet RadarWith a little kiwi ingenuity and a lot of passion, Vet Radar is ready to vastly improve clinical workflows in the global veterinary industry. We are building a beautiful, high-quality cloud software product for the wellbeing of our favourite non-human companions, as well as their vets and loving owners.Work with us on an exciting challenge with supportive and friendly colleagues dedicated to best practices. We're well funded, with a growing team so there’s no better time than now to join the Vet Radar journey. We are going at a fast pace where no two days are the same and no manual exists that will tell you what to do. If you’re a self-starter,team player and want to be a part of building something great, then we’d love to hear from you.The OpportunityIf you have experience in the Veterinary industry and looking for a stepping-stone to kick start your career in a fast-growing technology company, Vet Radar is the place to establish yourself and push yourself to grow. We are competing on the global stage and we are searching for a Veterinary Software Specialist to add to our highly talented team in Auckland.We are unwavering in our desire to provide the best clinical workflow software in the industry, and a customer support experience to match, through hiring great people. Joining this team, you will rub shoulders with all backgrounds of experience whether it be the vet industry, banking, business or project management. Each team member brings a different lens to a team that crucially needs to see things differently in an ever-changing world. The strength of this team ensures we can provide the most efficient software to the global animal health industry.What will you be getting up to?You'll be a subject matter expert advising the team on how Veterinarians work, you'll be helping to shape workflows with the developers, liaising with veterinary staff from all over the world, you'll be assisting with anything from day to day queries, designing training material, delivering training and helping users get the most out of the software, to constructing creative solutions that solve technical workflow constraints for the customer.No two days are the same! We work in a fast-paced environment, we develop and ship new features rapidly so there is always new stuff to educate customers on or process improvement projects to get your hands dirty with. This is a high-profile customer facing role requiring you to take initiative, think on your feet and provide quality service whilst having fun.Enhancing the product through your expert knowledge how how veterinary practices workWorking closely with the development team to test and improve the productProviding telephone, email and onsite customer service as we build our support team (some international travel required)Delivering training webinars focused on specific features of Vet RadarEnsuring issues raised by customers are followed through until resolutionMaintaining a constant flow of communication with customers regarding the issues raisedUtilising various technology applications to help build quality solutions for customersDrive engagement through customer directed initiativesWorking directly with members of the other departments (Development/Implementation) to drive process improvementWork toward building a career that could lead down a pathway to many opportunities within support or other departments at Vet RadarHere is what you can expect from the Vet Radar team:Great career opportunities. We have an exceptional learning budgetA friendly cross-functional team of professionals from diverse backgroundsWe use the best tools and our team makes it's own technology decisionsYou'll develop a deep knowledge of the product and web, iOS and Android systems with your team matesA great culture and dynamic working environmentNice office with free gym, free lunches, and convenient public transport connectionsDesired Qualities:An open and curious mindExperience working in a Veterinary practice, ideally as a Vet Tech in a hospitalKnowledge of Veterinary Practice Management software and ideally clinical workflow managementExcellent written and verbal skillsA can do attitude - this will be a fast paced and fun environment with plenty of varietyA penchant for helping and supporting usersBonus points for:A strong desire to deliver a great customer experienceAppreciation for "Design Thinking" and visual design.Experience in creating training that makes users enjoy their learningA fast learnerJoin a supportive company that is serious about your career development. You'll collaborate closely with users who are very excited about our product.
