North Shore LocationKey role for business success.Establish and Build the FunctionWe have a fantastic newly created opportunity for an experienced and dynamic Call Centre Manager/Customer Service/Delivery to take charge of a market-leading brand.This role will see you lead call centre operations, for a mostly outbound operation ensuring exceptional communication, service, and delivery. You'll play a pivotal role in the organisation, by mentoring a high-performing team, driving excellence and a focus on improving process and helping establish and build the function.Key Accountabilities:Develop and implement successful call centre strategies in collaboration with the management team.Foster genuine relationships with clients, ensuring their needs are met and expectations exceeded.Identify and capitalize on new opportunities to improve customer and client interactions.Achieve call centre targets by motivating and supporting your team through effective coaching and leadership.Utilize data-driven insights and reporting to make informed decisions and drive continuous improvement.Help implement new and appropriate systems.Partner with internal team to develop comprehensive, data-driven engagement strategies.Analyse participant demographics, preferences, and recruitment trends to inform targeted outreach efforts.Oversee entire customer journey from outreach to end. Providing a positive expereienceThe company is building a great culture and has established a head office in Auckland. This is a genuine opportunity to help the organisation establish the function from the ground up.We seek a highly motivated and results-oriented individual with a strong track record in call centre management. Your exceptional communication and interpersonal skills will enable you to build lasting relationships with both team members, customers, and clients. You'll be a strategic thinker, adept at identifying opportunities for growth and improvement. You will also have a strong understanding of data and metrics to help drive performance. This role will look after both onsite and remote team members with clients nationwide and trans-Tasman.As the Call Centre Manager, you'll be part of a collaborative and experienced team. Your autonomy will be respected, allowing you to drive the call centre's success and future growth which is seen as key to future organisational success.Opportunities like this are rare, so don't miss out! Apply online today or reach out to Tate at 09 218 4750 for any questions.The Title of this position will be Manager of Participant Engagement.For more information about Infinitas Talent, please visit note that only NZ/Australian citizens or those with a valid New Zealand work visa are eligible to apply for this position. Apply Now - or - #J-18808-Ljbffr
