Our client, family owned and operated business which has grown over the past 60 years from a door-to-door business in Whangarei to a 7 day a week operation across 6 sites throughout Northland. Their business focus on minimal fuss and ease of use for customers, efficiency in logistics and production, waste minimisation, and efficient use of resources. They now have a vacancy for a positive, energetic, reliable person who is able to take on the Team Coordinator position at their Kaikohe branch in Northland. This is a great opportunity to work in a fantastic team environment and for a company that values their staff.
The responsibilities of this role include (but not limited): Support staff recruitment, retention, training development & growth plans.Lead from the front and build positive healthy working relationships with all staff.Provide feedback regularly throughout the day that will impact operational requirements from being met.Ensure all products dispatched and services provided are processed and documented to a high standard and delivered on time.Liaise with customers regarding extra orders/delivery timing/packing slips etc.Achieve production efficiency standards.Provide schedule/regular quality check results of finished goods and customer service.Resolve any delivery problems and implement training systems to improve customer satisfaction.Adjust team routine regularly (daily if necessary) to proactively manage seasonal changes and delivery requirements (e.g., long weekends, summer season, BOI events, increasing or decreasing delivery days per week, stock shortages etc.). Review and improve procedures, layout, storage systems etc.Maintain machinery & equipment as per daily preventative maintenance machinery requirements.During peak summer months (November - February) availability to work on a Saturday work will be a required. About you: Exceptional customer service skills with the ability to multi-task and manage several customer queries simultaneously. Self-confident with excellent communication skills.Organisation, time management and attention to detail.Problem solver with an initiative to resolve day to day issues.Make decisions to prioritise and or adjust delivery schedules to improve efficiency and/or customer satisfaction and to ensure orders are ready for dispatch on-timeReliable and self-aware.Full drivers' license.Good level of physical fitness as this role includes hands on tasksWhat's on offer: This is a full time, permanent position, working Monday - Friday (except for peak summer months, as mentioned above) and an opportunity to make your mark within a highly reputable and growing business where no two days are ever the same. Apply with your CV and cover letter to ****** or call Ilse on 09 430 3777 for a confidential conversation. Applicants for this position must have NZ residency / valid NZ work visa and the ability to pass a pre-employment drug test.
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