Are you an experienced Team Lead, ready for a community support-based role?If you're a self-starter who has a proven record of delivering results - read onFull-time permanent role at $127,648 salary + 5 weeks' annual leave + free insurances Ko ta matou mahi - Our RoleYou will be expected to coach, support and mentor a team who works with customers?and whanau, to identify and respond to their housing and wellbeing needs. You will support your teams while they work with our customers, other agencies and communities.Please note this role can be based in either Kaikohe or Kaitaia.Nga haepapa - You'll be responsible for: Effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kainga Ora customers and whanau.Provide leadership, support, coaching and guidance - create a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved.Manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to their people. Uses/Monitors/Reviews Operational reporting to manage team performance and build capability.Work collaboratively with the Advisor Placement team to assign whanau to the best-fit Housing Support Manager or Senior Housing Support Manager.Be proactive, raising any concerns with your leader as soon as practical, in relation to personal wellbeing. Contribute to enhancements of the role and to quality outcomes for each whanau. Nga pumanawatanga ou - What you will bring: Proven experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.Experience working in a multi-faceted and demanding customer service environment,Demonstrated ability in planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload and specialised community needs in an environment of change.Proven experience with best HR practice and empowering your team to deliver results.Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Maori and Pasifika. Experience working with different cultures and/or community groups.The ability to build and maintain relationships across a diverse range of stakeholders.Experience in dealing with conflict and challenging issues to find a satisfactory outcome. Mo matou - Our Organisation At?Kainga?Ora - Homes and Communities, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build Aotearoa future.We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te?Tiriti o?Waitangi.Our past has laid the groundwork. But as a team, we are focussed on the future we are working to create for the good of future generations of New Zealanders.Nou te rourou - What's in it for you? Competitive salary5 weeks annual leavePlus Kiwi saver on top of salaryInsurance benefits, including medical, income protection and trauma/life.Flexible working arrangementsCareer development and study opportunities These benefits are described in more detail here?.
