Support Officer - Work From Home

Job Description:Mondelez International is seeking a motivated and dedicated Support Officer to join our team in Nelson, NZ. This is a part-time, entry-level position that offers the flexibility to work from home. The ideal candidate will have at least 1 year of experience and possess strong critical thinking and cooperation skills. Responsibilities:- Provide support to customers via phone, email, and chat channels- Assist with order processing and issue resolution- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to ensure customer satisfaction- Identify trends and provide feedback to improve processes Requirements:- 1 year of experience in a customer service or support role- Excellent communication skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Proficiency in Microsoft Office suite- High school diploma or equivalent Personality Traits:- Motivated- Dedicated Soft Skills:- Critical thinking- Cooperation Benefits:- Joining Bonus- Medical coverage- Remote work flexibility Working Environment:At Mondelez International, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. Deadline to Apply: April 7, 2024 Equal Opportunity Statement:Mondelez International is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.