Support Associate

Job Description: As a Support Associate at Starwood Hotels & Resorts in Nelson, NZ, you will be responsible for providing excellent customer service and support to guests and team members. Your main duties will include assisting with check-ins and check-outs, handling guest inquiries and requests, coordinating with other departments to ensure guest satisfaction, and maintaining a clean and organized working environment. You will also be expected to contribute to the overall success of the hotel by upholding high standards of service and professionalism. Responsibilities:- Greet guests in a friendly and professional manner- Assist with check-ins and check-outs, including processing payments and verifying guest information- Handle guest inquiries and requests promptly and efficiently- Coordinate with other departments to fulfill guest needs and resolve any issues that may arise- Maintain a clean and organized front desk and lobby area- Assist with administrative tasks, such as filing, data entry, and answering phones- Uphold the values and standards of Starwood Hotels & Resorts at all times Requirements:- Minimum of 2 years of experience in a customer service or hospitality role- Confident and resourceful personality traits- Strong leadership and adaptability skills- Excellent communication and interpersonal abilities- Ability to work well under pressure and handle multiple tasks simultaneously- Willingness to work in a fast-paced and dynamic environment- Visa sponsorship available for qualified candidates- Free accommodation provided for employees- Joining bonus offered to new hires Equal Opportunity Statement:Starwood Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for our positions. If you meet the requirements and are excited about the opportunity to join a leading hospitality company in Nelson, NZ, we encourage you to submit your application by the deadline of May 4, 2024. We look forward to welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.