Support Assistant - Remote Work

Job Description:

Hnry, a leading remote work support company, is seeking a part-time Support Assistant to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of relevant experience in a similar role.

Responsibilities:- Provide remote support to clients, assisting with technical issues, troubleshooting problems, and answering inquiries via phone, email, or chat- Collaborate with the support team to ensure timely and accurate resolution of client issues- Identify and escalate complex technical issues to the appropriate team members- Maintain up-to-date knowledge of company products and services to effectively assist clients- Contribute to the improvement of support processes and procedures

Requirements:- Independent and hardworking personality traits- Strong people management skills- Ability to think critically and problem-solve effectively- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and other relevant software programs- Experience working in a remote or virtual environment is a plus

Benefits:- Disability insurance- Life insurance- Relocation allowance

Working Environment:At Hnry, we are committed to paving the way for diversity and inclusivity in all aspects of our work. We strive to create a culture of belonging where every team member feels valued and respected.

Deadline to apply: March 17, 2024

Equal Opportunity Statement:Hnry is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.