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Service Desk Team Leader

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Company:

Trustpower Limited

Place:

Information Technology

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Details of the offer

We are currently offering an exciting opportunity for a motivated team player and leader to join our Technology and Delivery Team. Effective end user support and service delivery management are essential if Trustpower is to maximise productivity in relation to information systems. Overseeing the Service Desk and having responsibility for ensuring end user satisfaction through service delivery that meets agreed service levels, the Service Desk Team Leader plays a crucial role in the Technology team.
Duties
Lead, develop, manage and motivate a highly capable, engaged and effective team with a customer centric team culture.
Identify projects and opportunities for system improvements and upgrades.
Conduct research on emerging Service Management software products, automation opportunities, major incident management improvements, and value of reporting metrics.
Managing all procedures related to the identification, allocation, prioritisation, and resolution of end user service requests.
Play a key role in release management.

Skills & Experience
Relevant experience in a Service Desk environment and toolsets.
Knowledge of IT Service Management concepts such as ITIL, Agile, DevOps.
Technically proficient with a highly developed understanding of IT methods.
Significant experience using Microsoft Office applications, Exchange Server, Windows Server, Windows OS, Active Directory, Group Policy, PC Hardware.
Ability to conduct research into support issues.
You are skilled in building effective relationships and are comfortable dealing with ambiguity.

What's on Offer?
There is always something new in the pipeline and you will join a passionate team who have a genuine customer focus. If you are interested in professional development, and being part of a collaborative, innovative and fun environment then this is the role for you! We invite you to review the position description and apply today!
Applications close 31st January 2021.
If you have any questions please contact Ryan Elliott on ********** or 021 334 637.