Service Desk Analyst

A diverse role working in a nationwide team to deliver an internal support function with exceptional customer servicePermanent, full-time position available in DOC offices nationwideThis is an exciting opportunity to be part of this newly created team to get stuck into a varied work portfolio. In this role no two days are the same and you will be responsible for being the first contact by providing technical support, taking ownership of customer issues, ensuring prompt resolution, and going above and beyond to provide great customer service to our staff. You will work a rostered shift to provide 7-day-a-week Service Desk operation, between the hours of 7 am and 6 pm, including out-of-hours support for critical incident escalation.What you'll bring to the role:A passion for providing exceptional customer serviceHighly developed communication, interpersonal, and relationship management skills, with the ability to work well under pressureA customer centric, adaptable team approach with a can-do attitude and a real desire to help peoplePositive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, escalating requests and incidents to the appropriate support levels when necessaryDemonstrated experience or knowledge of Microsoft Office/365 and AdobeKnowledge of the DOC Operation ModelMo te tima | About the teamYou will be part of a newly created nationwide team comprising of a Team Lead based in Wellington and eight Service Desk Analysts located around the country. You will be part of the wider Information Systems and Services team and work in an environment that supports learning and development and numerous opportunities to improve your technical knowledge and skills.Submit a tailored CV and cover letter highlighting your relevant skills, experience, and location preference.The salary range for this position is $58,314 – $73,401 with the starting salary of the successful applicant being based on their relevant skills and experience.Me he patai ano | For more information ,contactTennile Toulson, Senior Recruitment Advisor, at ****** to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.#J-18808-Ljbffr