About the business
Regal is synonymous with clinical excellence in the home health market. With an excellent brand, Regal Home Health is increasing the scope of its services to cover the requirements of its clients in DVA, Home Care Packages, NDIS, ICARE and brokered service markets. Regal has recently launched a new visual identity, new web site and new marketing collateral.
About the role
The Service Delivery Manager will be responsible for supporting Regal's field workforce of Registered Nurses, Enrolled Nurses and Care and Support Workers. This will be a challenging and diverse role encompassing recruitment, retention, employee engagement, training, compliance, performance management and health, safety and wellbeing. The Service Delivery Manager is an integral part of the Operational Leadership Team and works closely with the Care Services, Scheduling and Planning and Education and Compliance Managers to deliver optimal outcomes for the business. The role will appeal to a person with a love for developing high-performing teams and coaching individuals to achieve career goals and business results. The successful candidate will report to the Chief Operating Officer and will have the opportunity to bring their own creativity to delivering an exceptional employee experience to those working as part of the Regal team.
Role responsibilities include:
Recruiting new field team members including Registered Nurses, Enrolled Nurses and Support Workers, as well as supporting the recruitment of head office team members
Delivering induction, training and health, safety and wellbeing programs
Ensure that all team members remain 100% compliant with all requirements for their role
Develop strategies to increase employee engagement and retention
Coach and develop team members to reach their potential with Regal, including leading performance management processes where indicated
Build strong and effective relationships with all teams within the business, including Finance, Education and Compliance, Care Services, Records and Scheduling
Skills and experience
Colleagues describe you as a structured and organised operator, with a love of working in the people and culture space. You will have high energy levels and the ability to be a bridge between the field and office team, enabling everyone to feel that they are a key part of the big picture for Regal. You are a natural problem solver who is used to working under high amounts of pressure. Ideally you come from a health, home care, aged care or disability support background and have experience working with remote teams.
Other attributes include:
Understanding of health, safety and wellbeing, with experience managing incidents investigations and reviewing hazards to remove or mitigate risks identified in the workplace
Experience in coaching for performance and building a highly capable team
Ability to deliver training and education sessions to field team members
Knowledge of compliance requirements and a strategic approach to ensure all team members maintain the correct compliances to safely and effectively carry out their role
Highly developed communication skills, including the ability to collaborate effectively with other members of the senior leadership team to deliver results for Regal
Excellence in customer service and the ability to impart this to your team so that they create a positive experience for the people we serve
