Administrative Assistants (Administration & Office Support)*You must have the legal right to work in NZ to be eligible for this position*Are you a motivated individual with a passion for delivering exceptional customer service in the Fire and Security sector? Join our leading company in Petone for a challenging and rewarding full-time position as Service and Compliance Coordinator in our Operations Support services team.Role and Responsibilities:Handle all communications, inbound and outbound calls, and emails in accordance with established processes.Directly coordinate and plan the daily activities of Field Service Technicians.Schedule daily and advance work assignments for technicians, ensuring a first-time fix in compliance with legislated tolerances, SLA's, and KPI's.Adhere to national standard processes and customer-specific processes for various daily activities, including a first call resolution mindset on all calls/emails.Assess and solve problems, addressing underlying causes to prevent recurrence.Provide support to colleagues and work collaboratively with stakeholders to improve and enhance activities as customer and business requirements change.Manage day-to-day building compliance requirements for the region, issuing 12A and BWOF with sufficient lead time.Assist in planning and organizing key activities for the Central Region, including client, supplier, and technician liaison, issuing purchase orders, and invoicing.Liasing directly with:CustomersTechniciansBranch Managers/Supervisors – Service installers.Sales team.Operations Support TeamsNational Key AccountsFunctional SupportGeneral Management.Key Requirements:Ideally experience in the Fire Industry with a sound understanding of compliance requirements, regulations, and NZ standards.Demonstrated ability to liaise with a diverse range of customers, fostering long-term relationships.High level of interpersonal skills, both written and verbal.Skills and experience in using Microsoft Outlook, Pronto Xi, Word, and Excel.Clear and concise report writing skills.Ensure on-time delivery of results through the coordination of field tech, sub-contractors, IQP, and self.Attributes:Customer-centric with an uncompromising approach to quality service.Persuasive with the capacity to influence the opinions of others.Resilient and capable of handling high workloads with multiple priorities.Positive, balanced approach to customer service.Results-driven with high work ethic standards.Team-oriented, collaborating effectively within a cross-functional team.Commercially astute with a willingness to learn and develop.If you're ready for an exciting challenge in a dynamic environment, apply now and be part of our team at the forefront of the Fire and Security sector!Send your resume and cover letter today!About the recruiter Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Compliance Coordinator?Which of the following Microsoft Office products are you experienced with?Do you have customer service experience?Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
