Service Advisor

We are seeking a dedicated Service Advisor to join our team at the Mercedes-Benz dealership in Mount Maunganui. In this role, you'll be responsible for supporting our service team in managing customer vehicle bookings and servicing, both at the workshop and customer counter. Your primary goal will be to deliver exceptional customer service that enhances sales, dealership performance, and overall customer satisfaction. Key Responsibilities: Promoting all products and services offered by Ingham. Welcoming customers during vehicle drop-off and pickup. Generating accurate quotes and invoices for repair services. Cultivating and maintaining strong customer relationships to encourage repeat business. Ensuring meticulous recording of booking and parts sales information. Prioritising customer satisfaction and demonstrating attention to detail. Required Skills & Experience: Possession of a clean, full driver's license. Minimum of 3 years of experience in customer service or administration roles. Ability to multitask effectively and thrive in high-pressure situations. Professional demeanour with excellent communication skills in English. Residency in New Zealand and/or a valid work visa. Demonstrated personal integrity and reliability. Competitive salary depending on experience. Full-time permanent role with a minimum of 45 hours per week. Opportunities for career advancement and ongoing training are provided through Mercedes-Benz. Integral role within a supportive and collaborative team environment. About Ingham: As a leading Multi-Franchise Automotive company in New Zealand, Ingham is committed to delivering quality brands and services across all facets of automotive sales, finance, parts, and service. With a focus on continuous improvement and value addition, we strive to provide the best possible experience for our customers and employees alike. How to Apply: If you're seeking a role that offers growth opportunities, incentives, and a stimulating work environment, we encourage you to apply now or visit our careers page at for more information. Report this job advert Don't provide your bank or credit card details when applying for jobs. #J-18808-Ljbffr