He Waka Eke Noa | Creating Great Together This is an opportunity for you to join our Data, Analytics & Strategy Domain as aSenior Customer Engagement Analyst. We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers. This newly created role requires a lot of problem solving & structure but in return you will be part of building a world leading capability for customer engagement.
Here at BNZ we embrace flexible working, have a strong focus on career development and progression, as well as a range of great benefits, including Banking discounts, life insurance and generous parental leave.
And did we mention you get six weeks annual leave?
We sat down with our General Manager Customer Engagement, who let us know the following about the role:
What is the team culture and environment like? The team is supportive and open, working collaboratively to create an environment where we can continually develop. The diversity of the team allows us to bring our own experiences and strengths together to ensure we are consistently highly performing.
What projects / work will the candidate be working on now and into the next year? Implementing an advanced customer decision engine and 1-1 communications to enable data-driven customer engagement orchestrated across channels.
What are 5 day to day tasks the person in this role will complete? Providing guidance and consultancy to business stakeholders to determine the value associated with a communication. Translate business ideas and concepts into well-specified requirements for Next Best Actions and Campaigns using a brief including metrics for follow up. Conduct data exploration to assess data sources and availability. Estimate target group size and results. Develop the operational processes for the unit and support quality assurance and coaching of colleagues. What is your management style? I like to promote an open, supportive, and collaborative culture. I place a lot of trust in the team, but I am always there to support when needed.
What will success look like for the candidate in this role? Great relationships with your stakeholders and colleagues. An excellent knowledge of the data available in your area. A strong portfolio of communications implemented and delivering brilliant outcomes for customers.
What attributes will this person display in order to be successful in this role? 3-5+ years experience in a data-driven marketing comms role or similar Campaign management, campaign effectiveness and data analysis experience Proven experience in data analysis using SQL or similar Strong interpersonal and communication skills Ability to manage multiple activities, priorities, and conflicting deadlines Experience in agile ways of working Strong analytical and problem-solving skills High attention to detail Self-motivated Nau Mai ki te Peke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.
Applications Monday 6 May 2024. Job details Reference # 145751
Posted on 24 Apr 2024
Location(s) 80 Queen Street - Auckland
Expertise eCommerce/Analytics, Business Analyst, Market Research & Analysis, Marketing Communications, Modelling & Analytics
If this is your first time applying for a job at BNZ, it involves a simple two-step process.
Registration. Create a user account, and upload your CV and desired employmentcriteria. You can login anytime to update your details, and track your job application status.Application. Complete a quick job related questionnaire. If you apply forfuture roles, you'll only need to complete the second step.Applications will be reviewed regularly across the advertising period, but we do reserve the right toclose applications early.
After you've appliedDepending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps:
You'll receive an email acknowledging your application.Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview.
If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it. Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstractreasoning tests during the recruitment process.
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