Select how often (in days) to receive an alert: At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award. We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau. As a Senior Contact Centre Solutions Specialist, you'll lead the charge in designing, implementing, and maintaining top-notch omni-channel customer contact solutions using Amazon Connect. You will collaborate with stakeholders, mentor your team, and stay ahead of the curve with the latest AWS technologies. You will have the capacity to be creative and make your ideas a reality. Ko to mahi – what you'll do Collaborate with stakeholders to turn business needs into practical solutions. Lead the design and deployment of configurations, focusing on Amazon Connect. Execute solutions aligning with business objectives, simplifying technical concepts. Provide technical leadership and mentorship, ensuring high standards of quality. Stay updated on AWS technologies and integrate them seamlessly. Foster a collaborative team environment through training sessions. Na tou rourou - what you'll bring Previous experience in contact centre technologies, with a specific focus on Amazon Connect, and a thorough understanding of supporting AWS services, Terraform, Azure DevOps (ADO), and API integration. Preferable skills in Python programming are highly valued but not essential. Proven understanding of up-to-date Machine Learning (ML) and Artificial Intelligence (AI) practices being utilized in contact center operations, showcasing the ability to integrate advanced technologies into practical solutions. A creative mind with the ability to find solutions to company requirements, collaborating with various stakeholders to find the best outcome. Exceptional stakeholder management experience, proven experience working with senior stakeholders. The team culture is open and honest yet caring, we are looking for someone that can support others and drive collaboration. Empathy, a heart to serve, and the ability to co-design solutions for customer-facing teams. IT related degree or certification preferred. One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments. A fully subsidised Southern Cross health insurance cover for you and your family. 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum. Laptop, unlimited data plan, market leading cell-phone for business or personal use. Lifestyle leave where you can purchase an extra week or two of annual leave. Discounts on One New Zealand products, services and much more! At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa. Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa. We stand to uplift, to support and to elevate others . #J-18808-Ljbffr
