Customer Service Team Leader

Our client, a global leader in the supply of trade/manufacturing equipment, is offering an excellent career opportunity for an enthusiastic individual to join their team as a Lead Customer Service Representative. Role Overview: As a Customer Service Representative reporting to the Head of Finance & Administration, you will play a pivotal role in maintaining and enhancing our client's customer service team. Your responsibilities will include: Key Responsibilities: Supervising and coordinating customer service staff activities Planning and executing team work schedules Evaluating team performance, providing coaching and mentorship Developing and implementing SOPs for increased productivity Collaborating with Credit Claim, warehouse, and other departments to resolve customer issues Communicating work procedures and policies to staff Addressing customer complaints and inquiries Coordinating with the Phone System company for issue resolution and system improvement Ensuring compliance with relevant regulations and requirements Following direction from the Financial Controller Other duties as required by management Benefits: On-site carpark Health Insurance cover for you and your immediate family Competitive salary Opportunity to work for a global organisation Requirements: To succeed in this role, you need: Friendly demeanor with strong communication skills Minimum 3 years of experience in a similar role Strong organisational and leadership abilities Knowledge of relevant regulations and requirements Problem-solving mindset and teamwork orientation Please submit your application today or reach out to Matthew Gulik at Parker Bridge on or call on 09 558 2667 . #J-18808-Ljbffr