About Foodies You know New World, PAK'nSAVE and Four Square right? That's us! We are one of NZ's biggest companies, you just don't know it, because in true Kiwi style – we are humble about it (apart from right now maybe)! Our purpose-built offices close to Auckland Airport is home to New Zealand's largest Distribution Centre and our Support Centre where our team of 1000 people strong, all strive towards becoming one of the most customer driven retailers in the world. About the role As a SAP Functional Analyst working within the Enterprise Systems Team, you will be part of a team that builds, supports and maintains a world-class SAP Retail system in one of NZ's largest retailers. We embrace agility in everything we do. You will work closely within a cross-functional team, to support our users and businesses. You will provide operational application support and excellent incident/problem management across critical SAP products & services. Your ability to adapt to change and collaborate effectively will be essential. The key accountabilities for this role are as follows: ·Being the primary contact for the assignment and resolution of the relevant SAP related incidents. ·Responding to time critical incidents within established IT SLAs to establish root cause and then implement corrective action. ·Troubleshooting technical issues; escalating and working with appropriate technology teams to provide solutions. ·Demonstrating business process ownership by ensuring there is an understanding of the interrelationship between people, processes and data utilising FSNI technologies across the SAP team and dependent business units. ·Working with other relevant IT teams to drive the establishment of support guidelines and standards which underpin the SAP solution. ·Contributing to SAP implementation processes which involve design, functional development, testing, release/change management, end user training and production support. ·Maintaining and improving knowledge articles within SAP associated modules. ·Working to build strong relationships with both store-based and Support Centre stakeholders demonstrating a customer focus and technical credibility. About you Along with having exceptional communication & interpersonal skills, and an ability to build strong relationships with stakeholders you will also need to posses the follow skills to enable your success in this role: ·Previous experience in L1/L2 technical support role desirable ·At least 3 years in the FMCG and/or Retail industry ·Operational experience with SAP – ideally across Inventory, Finance, Office, and/or Pricing and Promotions ·You will have excellent incident and problem management skills with proven ability to multitask, problem solve, and proactively trouble shoot issues & incidents in a fast paced, complex, operational environment. ·You will be curious, and keen to learn more, and constantly looking at ways to improve process and or systems. This is a great opportunity to take your experience in SAP to the next level, gain great technical knowledge and grow your career with Foodies! What's in it for you In return, we offer a competitive salary package including subsidised health insurance, flexible working so you can get the most out of life, free parking, participation in the company superannuation fund, birthday leave and long service leave! We also offer lots of learning and development opportunities to grow your career. We are on an awesome journey to become a truly customer driven Co-op, striving to be a business partner that continuously maximises technology value to create awesome experiences and increase operational agility and simplification. Experience awesome. Achieve Awesome. Be awesomely you. We're proud to have a focus on Diversity & Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau, but most importantly we celebrate our people - our taonga, every day for being uniquely them. #J-18808-Ljbffr
