Kia ora! We're looking for customer service superstars to join our Contact Centre whanau, where we use our exceptional product knowledge and can-do attitude to delight our customers. Whether you're just starting out or have many years of experience, it will be your positivity, attention to detail and hunger to learn that will help you succeed!This is a permanent, full-time opportunity, based in Auckland only.About the role:Understanding and identifying customers' needs to tailor solutions, whilst ensuring the right outcome for the customer when managing inbound callsAssisting customers with complex booking changes, requiring problem solving, whilst managing customer's expectationsIdentifying opportunities to sell an even greater flying experience to our customersAn opportunity to gain skills and experience in a vibrant 24/7 global Contact Centre, with a strong emphasis on coaching, development and internal progressionLiving Air New Zealand values in the meaningful conversations you will have every day, to connect Kiwis to each other, and to the world, as well as welcoming our overseas customers to our beautiful shores.Role information:Contract: Full-time, permanentShift Type: We have vacancies on our mid shift roster, with start times varying between 1015-1345. Each shift is 8.5 hours. You will need to be available to work weekends.Location: Auckland Central - at our Hub on Fanshawe Street. You must be able to commit to an on-site training course to be considered. (flexible working options may be available once full training has been completed).Training: Comprehensive training will be provided throughout your onboarding journey. You will learn all about our brand and products as well as our technical processes and systems.About you:You have positive enthusiasm, energy, and drive to exceed customer expectations with demonstrated high levels of resilience and patience to cope with the unexpectedYou're able to display genuine kindness and empathise with customers and resolve queriesYou're a tech savvy superstar that can pick up new systems quickly!You have awareness of knowing when the products and services on offer can become part of a great experience in enhancing the Customer journey.Perks and benefits:Be part of a team that is helping to reconnect our customers with the world as we rebuild our national airline in a post- pandemic world.A supportive team culture where you can be yourself and are welcomed as a friendA competitive remuneration packageUnique staff benefits at a time when the world is opening upAt Air New Zealand, we understand the importance of having balance with your work and personal life and having the flexibility in your working arrangements to support this. We aspire to enable employees to have additional flexibility where we can, to support individual work styles, balance business needs and ensure we maintain our culture.If this sounds like the opportunity for you, take flight and apply today!Please note, we are unable to accept applications via email, please apply via the Careers site. D&I statement, accessibility and Maori proverb (non-safety sensitive roles only)
