Job Description: We are currently seeking a Remote Web Chat Associate to join our team at Hartford Financial Services Group in Nelson, NZ. This is a part-time position at the Associate level, requiring 4 years of experience in a similar role. The ideal candidate will be driven, passionate, possess strong decision-making skills, and excel in analysis. Responsibilities:- Engage with customers through web chat to provide assistance with inquiries, resolve issues, and offer product information.- Maintain a high level of customer satisfaction by delivering exceptional service in a timely manner.- Collaborate with team members to ensure consistent and accurate responses to customer queries.- Utilize problem-solving skills to address customer concerns and find appropriate solutions.- Stay up-to-date on company policies and procedures to provide accurate information to customers.- Adapt to changing circumstances and customer needs to deliver personalized service. Requirements:- 4 years of experience in a customer service or web chat role.- Strong decision-making abilities and analytical skills.- Excellent written communication skills.- Ability to multitask and prioritize responsibilities effectively.- Proficiency in using web chat software and technology.- Flexibility to work a part-time schedule with potential for additional hours as needed. Benefits:- Vision insurance.- Gym membership.- Employee discounts.- Opportunities for career development and growth within the company. Working Environment:At Hartford Financial Services Group, we value autonomy and independence, trusting our employees to excel in their roles. Our team-oriented approach fosters collaboration and innovation, creating a supportive and dynamic work environment. Equal Opportunity Statement:Hartford Financial Services Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Deadline to Apply:April 7, 2024 Join our team and make a difference in the lives of our customers as a Remote Web Chat Associate at Hartford Financial Services Group in Nelson, NZ. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
