Remote Call Center Associate

Job Description: Serko Ltd is seeking a Remote Call Center Associate to join our team in Nelson, NZ. As a Call Center Associate, you will be responsible for handling customer inquiries and providing excellent customer service over the phone. This is a part-time position at the Associate level, requiring at least 4 years of experience in a similar role. Responsibilities:- Answer incoming calls from customers and assist with inquiries or issues- Provide information about products and services- Process orders and handle customer complaints or escalations- Follow up with customers to ensure satisfaction- Maintain accurate records of interactions with customers- Collaborate with other team members to achieve sales targets and customer satisfaction goals Requirements:- Resourceful and energetic with a positive attitude- Excellent communication and negotiation skills- At least 4 years of experience in a call center or customer service role- High school diploma or equivalent- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a team Benefits:- Life insurance- Gym membership- Training and professional development opportunities Working Environment:Serko Ltd is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive work environment where all employees are valued and respected. Deadline to apply: March 12, 2024 Equal Opportunity Statement:Serko Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We welcome and encourage diversity in our workforce.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.