Online Chat Support Associate

Job Description: SkyCity Entertainment Group is seeking a reliable and adaptable individual to join our team as an Online Chat Support Associate in Nelson, NZ. This is an entry-level position ideal for candidates with at least 1 year of experience in customer service or online support. Responsibilities:- Provide exceptional customer service through online chat support to resolve customer inquiries, issues, and complaints in a timely and professional manner- Assist customers with account management, technical troubleshooting, and product information- Work collaboratively with other team members to optimize customer support processes and improve overall customer satisfaction- Monitor and respond to customer inquiries on various online platforms and social media channels- Keep accurate records of customer interactions and follow up as needed to ensure customer satisfaction- Stay up-to-date on company products, services, and promotional offers to provide accurate information to customers Requirements:- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to work well under pressure and multitask in a fast-paced environment- Demonstrated cooperation and innovation in previous roles- Reliable and adaptable with a positive attitude towards learning and growth- Proficiency in Microsoft Office and basic computer skills- Ability to work independently and as part of a team Benefits:- Travel and spending expenses- Medical coverage- Visa sponsorship for eligible candidates Working Environment:SkyCity Entertainment Group is committed to environmental responsibility and sustainable practices. We strive to create a positive and inclusive working environment where employees can grow and succeed. Deadline to Apply:Interested candidates should submit their applications by March 26, 2024. Equal Opportunity Statement:SkyCity Entertainment Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.