Position: Client Relations Assistant Company: Montoux Location: Nelson, Nelson, NZ Job Type: Full-time Seniority: Associate Level Years of Experience: 2 Personality Traits: passionate, resilient Soft Skills: emotional intelligence, persuasion Benefits: Free accommodation, Paid sick leave, Disability insurance Working Environment: Encourage calculated risk-taking to drive innovation and progress. Deadline to Apply: April 5, 2024 Equal Opportunity Statement: Montoux is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Description: As a Client Relations Assistant at Montoux, you will be responsible for building and maintaining strong relationships with our clients. Your role is crucial in ensuring client satisfaction and retention. You will work closely with the Client Relations Manager to provide exceptional service and support to our clients. Responsibilities:- Act as the primary point of contact for assigned clients, addressing their inquiries and concerns in a timely and professional manner- Build and maintain strong relationships with clients through regular communication and engagement- Assist in the onboarding process for new clients, ensuring a seamless transition and understanding of our services- Coordinate with internal teams to address client needs and provide solutions to any issues that may arise- Analyze client feedback and suggest improvements to enhance the client experience- Collaborate with the marketing team to develop strategies for client engagement and retention- Keep accurate records of client interactions and transactions using our CRM system- Stay up-to-date on industry trends and developments to better serve our clients Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Minimum of 2 years of experience in client relations or customer service- Strong interpersonal skills and the ability to build trust with clients- Excellent communication skills, both verbal and written- Proven track record of meeting and exceeding client expectations- Ability to work well under pressure and in a fast-paced environment- Proficient in Microsoft Office suite and CRM software- Experience in the insurance or finance industry is a plus If you are passionate about client relations, have strong emotional intelligence, and are able to persuade others effectively, we encourage you to apply for this exciting opportunity at Montoux. Join our team and help drive innovation and progress in the insurance technology industry.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
