Remote Account Support Officer

Job Description: Biomatters is seeking a part-time Remote Account Support Officer to join our team in Nelson, NZ. As an Associate Level position, the successful candidate should have at least 2 years of experience in a similar role. The ideal candidate will be adaptable and able to work independently, with strong decision-making and negotiation skills. Responsibilities:1. Provide remote support to account holders, addressing any questions or concerns they may have.2. Assist with customer onboarding processes, ensuring a smooth transition for new accounts.3. Manage account renewals and upsell opportunities to maximize revenue.4. Collaborate with the sales team to identify growth opportunities within existing accounts.5. Monitor account performance and provide regular updates to management. Requirements:1. Minimum of 2 years experience in account support or a related field.2. Strong adaptability and ability to work independently.3. Excellent decision-making and negotiation skills.4. Experience working remotely and managing accounts from a distance.5. Bachelor's degree in Business Administration or a related field preferred. Benefits:1. Company transportation provided for work-related travel.2. Paid Time Off (PTO) for vacation and sick leave.3. Medical coverage for employees and their dependents. Working Environment:At Biomatters, we prioritize quality in all aspects of our work, products, and services. The Remote Account Support Officer will be expected to uphold these standards and contribute to our commitment to excellence. Deadline to Apply:March 12, 2024 Equal Opportunity Statement:Biomatters is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected characteristic. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.