This role has overall responsibility for sales and customer service in the Retail Sales Area (RSA) and management of a standalone P&L. Responsible for the strategic vision of the RSA, which is achieved by coaching, leading by example, motivating and holding teams accountable to drive results. Key accountabilities Ownership and delivery of the RSA profitability and EBITDA budgets through a focussed approach to increase revenue and control costs. Regional strategy and plan (up to 3yrs) based on ANZ strategy and market trends Involved in the budget setting process to include OPEX and agreed targets are met. Financial analysis – cost analysis, revenue generation and assessment of trends and strategy Active involvement in the approval of strategic business plans (e.g. store locations, business cases, BD strategy etc.), contract and lease negotiation Development and implementation of strategic promotions and marketing plans Input into the margin management through influencing rate profiles and strategy Inventory management including the control of stock at a regional level ensuring the right product is allocated and replenished into stores at the right time whilst adhering to set budgets. People management including recruitment, rostering overview, authorisation, learning & development and performance management Internal and External stakeholder relationship management including regular formalised meetings with airport and shopping centre management. Ensure adherence to company and location policy and procedures Ensure all Operational processes are adhered to Any other reasonable instructions as required by the business Key interface/ relationships Internal stakeholders: All Retail staff, Head of Retail, Commercial Director, HR, Operations & Facilities, Compliance, Finance, Inventory, Pricing, Marketing External stakeholders: Customers, 3rd Party providers, Partners, Shopping Centre/Airport Management Role-specific experience and skills A strong record of performance improvement in their area of expertise, through increased sales, cost management or relevant performance measures A sound understanding of: general retail business practices financial services industry foreign exchange products and services and the operation of foreign exchange markets. Advanced financial and commercial analysis capabilities Demonstrated ability to lead by example, motivate, inspire and hold accountable a team of multi-site managers Demonstrated ability to inspire a sense of direction and purpose in others Demonstrated experience in managing a geographically disperse employee base. Demonstrated external and internal relationship management expertise at an operational level. Excellent influencing, negotiating and communications skills and high levels of personal confidence and self-sufficiency. Exceptional change management skills. Ability to network external and internal– supplier/ alliance partner relationship initiation and maintenance General experience and personal qualities Tenacity, drive, the ability to operate and make key decisions effectively in a demanding environment, balancing risk with results Proven ability to lead their area of expertise, focusing on results, proactively solving problems and supporting the business with solutions Strong commercial acumen and ability to apply solid commercial judgment to lead in their area of expertise Experience of leading change in a multi-site environment The ability to inspire teams to deliver in challenging circumstances, recognising the need to motivate and develop whilst maintaining pace and juggling priorities The ability to build strong relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders Self-aware, open-minded with a high degree of personal and professional integrity A passion for our business and what this role will bring to it A current driver's license is required along with full availability of a vehicle Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world's top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres. Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world. #J-18808-Ljbffr
