Job summary ElthamPalace SurgeryEltham Palace Surgery iscommitted to providing high quality care to our patients and a working culturefor growth and development. We currently have approximately 8000 patientsregistered with us.JobSummarySupporting the Practice toManage the Reception Team. Actively supportreception/administrative staff with personal and professional developmentProvide support to the Practice Manager whererequired.Coordinate the schedule for regular meetings andmaintain accurate minutes, attend internal and external meetings and whererequired to represent the Practice. Main duties of the job Principalduties and responsibilities Attending various internal/externalmeetings and to represent the Practice when required to support the PracticeManager Putting up clinical rotas andmanaging reception rotas. Provide support to PracticeManager & GP Partners as required and become an integral part of the managementteam Managing reception and beingpoint of call for all reception queries. Supervising/ Working onreception carrying out reception duties as follows -Phones, beingpatient facing, Tasks, Docman Workflow, Email accounts, Prescriptions, Footfall& Referrals. Supporting the PM withrecruitment of and training new reception staff on all reception duties. Induction and training of new receptionstaff Supporting the PM withinduction of salaried and locum clinical staff where needed. Managing GP/ Locum and ARRSAnnual Leave Supporting and havingknowledge to help on admin tasks such as Workflow/ Read coding, MedicalReports, Secretarial work. Setting new staff up on EMISand other relevant practice systems. Advertising/ obtaining locumstaff to fill available sessions the practice may need. Manage EMIS appointmentslots/ mapping/ sessions. Reallocating work asappropriate when staff both admin/ clinical are off. Help coordinate QOF relatedactivities with the rest of the team About us ElthamPalace SurgeryOur aim is toprovide a high quality, caring and personal health care service to our wholepatient population by:Putting our patients at thecentreof what we doHaving a highly qualified andtrainedmulti-professional integrated primaryhealthcare teamOffering our services in asafe,supportive and suitably equipped environment including usingtechnologicaladvancesin health care systems for our patients benefit. Job description Job responsibilities JOB DESCRIPTION Job Title: Reception Manager Responsible to: Practice Manager & Partners, Eltham Palace Surgery Pay range: Negotiable based on experience Location: Eltham Palace Surgery, Eltham SE9 5DQ Hours of work: hours Key Relationships: Eltham Palace Surgery Partners, Practice Manager, Practice staff, Community Teams, Local Hospitals, The ICB ( Integrated Commissioning Board ) The Royal Borough of Greenwich (RBG), and NHSE Eltham Palace SurgeryEltham Palace Surgery is committed to providing high quality care to our patients and a working culture for growth and development. We currently have approximately 8000 patients registered with us Job SummarySupporting the Practice to Manage the Reception Team. Actively support reception/administrative staff with personal and professional development Provide support to the Practice Manager where required. Coordinate the schedule for regular meetings and maintain accurate minutes, attend internal and external meetings and where required to represent the Practice.Principal duties and responsibilitiesAdministration Provide a professional and courteous point of access for Eltham Palace Surgery for all staff, patients and any stakeholders Monitor feedback for any complaints/compliments and assist in responding and actioning appropriately Attending various internal/external meetings and to represent the Practice when required to support the Practice Manager Managing reception Rota's. Provide support to Practice Manager & GP Partners as required and become an integral part of the management team Managing reception and being point of call for all reception queries. Supervising/ Working on reception carrying out reception duties as follows -Phones, being patient facing, Tasks, Docman Workflow, Email accounts, Prescriptions, Footfall & Referrals. Supporting the PM with recruitment of and training new reception staff on all reception duties. Induction of new reception staff Supporting the PM with induction of salaried and locum clinical staff where needed in the PM's absence Supporting and having knowledge to help on admin tasks such as Workflow/ Read coding, Medical Reports, Secretarial work, deductions & Summarising patient notes. Manage baby clinic bookings and coordinating this with the childs baby Immunisation appointments. Setting new staff up on EMIS and other relevant practice systems in the PM's absence Manage EMIS appointment slots/ mapping/ sessions in the PM's absence Writing/ have input on appropriate administrative protocols where needed to support the PM and partners Reallocating work as appropriate when staff both admin/ clinical are off in the PM's absense Help coordinate QOF related activities with the rest of the teamPersonal/professional development:The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Completing all statutory/mandatory training as requested by the practice manager. Quality:The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication:The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Person Specification Communication Skills Essential Good interpersonal and customer service skills Good written presentation skills Experience of, and ability to, present and produce clear, accurate and concise minutes, action points and reports Ability to communicate effectively with a wide range of stakeholders Desirable Able to set up/manage effective document management systems Excellent organizational and administrative skills Experience of preparing and presenting information to a team Ability to work as part of a team and on own initiative Ability to work under pressure and to prioritize workload Ability to maintain confidentiality Qualifications Essential 3 A Levels and ability to demonstrate an interest in healthcare - Not Essential Desirable 3 A Levels and ability to demonstrate an interest in healthcare Experience Essential Strong IT skills: Microsoft Outlook, Word, Excel, PowerPoint, Internet Explorer/Google Chrome Experience of organising meetings Experience of training staff Knowledge of primary health care Previous management role Knowledge of QOF
