Operations Support - Tff Auckland

The role
Toll Global Express are seeking to hire an Operations Support person, based in Auckland. This role will be responsible for coordinating all problematic freight that has been returned to the depot for further investigation.
Furthermore, this role will involve communicating with both internal and external customers on a daily basis, ensuring that the relationship between the customer and the business is maintained. This includes ensuring customers are informed and any issues are resolved in a timely manner.
To be successful in this role, you will have previous experience in operations/customer service management and ideally you will have a qualification in supply chain management or operations.
Duties & Responsibilities
Managing customer relationships
Providing accurate information to customers in a timely manner
Investigating and addressing freight returns
Effectively coordinating with team members
Resolution of customer enquiries, complaints & consignment issues
Skills & Experience
Customer-focused attitude
Excellent communication & teamwork skills
A qualification in supply chain management or operations is preferred
Experience in operations/customer service management
Problem-solving skills
Ability to prioritise and plan effectively
Working at Toll
Toll is New Zealand's most successful multi-modal supply chain operator, and are a partner of choice for customers across a broad range of industries, helping some of the world's leading companies with their freight logistics. We are committed to offering our customers a superior service in freight forwarding and logistics solutions.
Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain. We work hard to create a workplace that supports our people's careers and that is a safe, respectful and inclusive place to work.
How to Apply
A friendly, busy and exciting working environment makes this a great opportunity for someone looking for their next step!
If you are ready to join a diverse and global brand, please apply now via our careers page at ***** .
Toll is an Alcohol and Drug Free Work Place.