Online Support Assistant

Position: Online Support Assistant

Company: R.R. Donnelley & Sons

Location: Nelson, Nelson, NZ

Job Type: Part-time

Seniority: Entry Level

Years of Experience: 0

Personality Traits: motivated, energetic

Soft Skills: people management, adaptability

Benefits: Remote work flexibility, Relocation allowance, Medical coverage

Working Environment: Unleash creativity in a setting that celebrates and nurtures innovation.

Deadline to Apply: ********

Equal Opportunity Statement: R.R. Donnelley & Sons is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description:

We are looking for a proactive and motivated individual to join our team as an Online Support Assistant. In this role, you will be responsible for providing online support to our customers, assisting with inquiries, troubleshooting technical issues, and ensuring customer satisfaction.

Responsibilities:- Respond to customer inquiries via email, chat, and phone in a timely and professional manner- Troubleshoot technical issues and provide solutions to customers- Maintain a high level of customer satisfaction through excellent communication and problem-solving skills- Collaborate with other team members to improve processes and procedures- Provide feedback to the team on common customer issues and suggest improvements- Assist with other administrative tasks as needed

Requirements:- High school diploma or equivalent- Strong communication skills, both written and verbal- Ability to work independently and as part of a team- Strong attention to detail and problem-solving skills- Proficiency in Microsoft Office and other relevant software- Previous customer service experience is a plus- Must be motivated, energetic, and adaptable to change

If you are a passionate and customer-focused individual looking to kickstart your career in a dynamic and innovative environment, we want to hear from you. Apply now to join our team as an Online Support Assistant at R.R. Donnelley & Sons.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.