Online Customer Support Specialist

Job Description:

Liberty Mutual Insurance Group is seeking a highly motivated Online Customer Support Specialist to join our team in Nelson, NZ. As an Associate level position, the ideal candidate will have at least 2 years of experience in customer support or a related field. The successful candidate will be resourceful and reliable, with a strong ability to work in a fast-paced environment.

Responsibilities:- Provide excellent online customer support via chat, email, and phone- Assist customers with inquiries, claim submissions, and policy updates- Troubleshoot technical issues and provide solutions in a timely manner- Collaborate with team members to ensure seamless customer experiences- Analyze customer feedback and recommend improvements to enhance customer satisfaction- Maintain accurate records of customer interactions and transactions

Requirements:- 2+ years of experience in customer support or a related field- Strong communication skills and a customer-focused mindset- Ability to work well in a team environment- Analytical skills to assess customer needs and provide appropriate solutions- Proficiency in Microsoft Office suite and CRM software

Benefits:- Profit sharing opportunities- Travel opportunities for training and conferences- Gym membership subsidy- Supportive working environment that prioritizes quality in all aspects of work, products, and services

We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals, regardless of race, gender, age, or any other characteristic.

Deadline to apply: May 6, 2024

Join Liberty Mutual Insurance Group and become a part of our dedicated team providing exceptional customer support to clients across the globe. Apply now to make a difference in the lives of our customers and grow your career with us.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.