Online Customer Success Specialist

Job Description: WestRock is seeking a part-time Online Customer Success Specialist in Wellington, NZ to join our dynamic team at the Associate Level. The successful candidate will have a minimum of 4 years of experience in a customer-facing role, with a strong track record of providing exceptional customer service. Responsibilities:- Manage online customer inquiries and resolve issues in a timely and efficient manner- Proactively engage with customers to build strong relationships and ensure customer satisfaction- Work closely with sales and marketing teams to drive customer engagement and retention- Provide product information and support to customers through various online channels- Develop and maintain a deep understanding of company products and services- Collaborate with cross-functional teams to address customer needs and improve overall customer experience- Track customer interactions and feedback to identify areas for improvement Requirements:- Confident and resilient personality traits- Strong teamwork and cooperation skills- Excellent communication and interpersonal skills- Proven experience in a customer service or customer success role- Familiarity with online customer support platforms and tools- Ability to adapt to changing priorities and work in a fast-paced environment Benefits:- Travel and spending expenses covered- Company equipment provided- Medical coverage included Working Environment:At WestRock, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional customer service and driving customer success. Deadline to Apply: March 31, 2024 Equal Opportunity Statement:WestRock is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.