Online Customer Success Assistant

Job Description:First AML is seeking an energetic and confident Online Customer Success Assistant to join our team in Nelson, NZ. This part-time entry-level position is ideal for individuals with at least 1 year of experience who possess creativity and excel in a teamwork environment.

Responsibilities:- Assist customers with their inquiries through online platforms such as emails, chat, and social media- Build and maintain strong relationships with customers to ensure their satisfaction and retention- Collaborate with the sales and marketing teams to provide feedback on customer needs and concerns- Analyze customer data and feedback to identify trends and opportunities for improvement- Implement strategies to drive customer engagement and loyalty- Assist in the creation of online resources and materials to support customer success- Stay up-to-date on industry trends and best practices in online customer service

Requirements:- 1 year of experience in a customer-facing role- Energetic and confident personality traits- Strong creativity and teamwork skills- Excellent communication and problem-solving abilities- Ability to thrive in a fast-paced and changing environment- Proficiency in using online platforms for customer communication- Knowledge of CRM software is a plus

Benefits:- Relocation allowance for eligible candidates- Remote work flexibility- Free food provided in the office- Opportunities for career growth and development

Working Environment:At First AML, we thrive in an environment that embraces and navigates change seamlessly. We encourage our team members to bring new ideas to the table and work collaboratively towards our goals. Our inclusive and supportive culture fosters innovation and success.

Deadline to Apply: March 19, 2024

Equal Opportunity Statement:First AML is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage individuals from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.