Online Customer Service Assistant

Job Description: First AML is seeking a passionate and independent Online Customer Service Assistant to join our team in Nelson, NZ. As an Associate Level role, the successful candidate will have at least 2 years of experience in a customer service role. Responsibilities:1. Respond to customer inquiries and resolve issues via email, chat, and phone in a timely and professional manner.2. Process customer orders and provide updates on order status.3. Assist customers with product information, pricing, and availability.4. Manage customer accounts and provide support with account-related inquiries.5. Collaborate with other team members to improve customer service processes and procedures.6. Analyze customer feedback and provide recommendations for improving the overall customer experience.7. Utilize creativity to come up with innovative solutions to customer issues and concerns.8. Meet and exceed customer satisfaction goals set by the company. Requirements:1. 2 years of experience in a customer service role.2. Strong communication and interpersonal skills.3. Ability to work independently and as part of a team.4. Excellent problem-solving skills.5. Proficient in using online customer service platforms.6. Analytical mindset to understand customer needs and preferences.7. Creative approach to finding solutions to customer issues.8. Passion for delivering exceptional customer service. Benefits:1. Paid overtime for any hours worked beyond the standard schedule.2. Company transportation provided for commuting to and from work.3. Life insurance coverage for all employees. Working Environment:At First AML, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing the best possible customer service experience for our clients. Deadline to Apply:March 17, 2024 Equal Opportunity Statement:First AML is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.