Client Relations Officer - Remote Work

Job Description: Expeditors International of Washington is seeking a dedicated and motivated Client Relations Officer to join our team in a remote work capacity. As an Associate-level professional with at least 3 years of experience, you will be responsible for maintaining strong relationships with our clients and ensuring their satisfaction with our services. Responsibilities:- Develop and maintain relationships with clients to understand their needs and preferences- Communicate effectively with clients to provide assistance, answer questions, and address concerns- Collaborate with internal teams to ensure client needs are met in a timely and efficient manner- Monitor client accounts and proactively identify opportunities for growth and improvement- Coordinate with sales and marketing teams to develop strategies for client engagement and retention- Track and report on key performance indicators related to client satisfaction and retention- Provide exceptional customer service and support to enhance the overall client experience Requirements:- Bachelor's degree in business, marketing, or a related field- Proven experience in a client-facing role, preferably in a similar industry- Strong communication and interpersonal skills- Ability to prioritize tasks and manage time effectively- Proficiency in Microsoft Office suite and CRM software- Hardworking and passionate about providing exceptional service to clients- Negotiation skills and emotional intelligence to effectively manage client relationships Benefits:- Travel and spending expenses covered by the company- Company transportation provided for necessary meetings and events- Opportunities for travel to meet with clients and attend industry events Working Environment:At Expeditors International of Washington, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering outstanding services to our clients and fostering a collaborative and supportive work environment. Equal Opportunity Statement:Expeditors International of Washington is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.