Online Client Support Associate

Job Description: We are looking for a passionate and resourceful Online Client Support Associate to join our team at Xerox in Nelson, NZ. As an Associate Level position, this part-time role requires at least 3 years of experience in a customer support or client service role. Responsibilities:- Provide excellent customer service via online platforms, including email, chat, and social media- Resolve client inquiries and issues in a timely and professional manner- Assist clients with product information, troubleshooting, and order processing- Collaborate with internal teams to ensure a seamless client experience- Analyze client feedback and data to identify areas for improvement- Present solutions and recommendations to enhance the online client support process Requirements:- 3+ years of experience in customer support or client service- Strong communication and interpersonal skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using online platforms for client support- Experience with CRM systems is a plus- Passion for helping others and finding creative solutions- Resourceful problem-solving skills- Ability to analyze data and present findings effectively Personality Traits: - Passionate- Resourceful Soft Skills:- Presentation skills- Analysis skills Benefits:- Free food- Dental insurance- Employee discounts Working Environment:Our working environment at Xerox encourages a spirit of exploration and taking calculated risks for growth. We believe in fostering a culture of learning and development where employees can thrive and reach their full potential. Equal Opportunity Statement:Xerox is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.