Job Description:
We are seeking a detail-oriented and customer-focused Online Call Center Specialist to join our team at Mutual of Omaha Insurance in Tauranga, Bay Of Plenty, NZ. As an Associate Level specialist, you will be responsible for providing exceptional customer service to clients through various online communication channels. This is a part-time position requiring at least 3 years of experience in a similar role.
Responsibilities:1. Answering incoming calls and responding to customer inquiries in a professional and timely manner.2. Assisting customers with policy information, claims processing, and other insurance-related questions.3. Utilizing online chat platforms to communicate with customers and address their needs efficiently.4. Resolving customer complaints and issues by utilizing problem-solving skills and empathy.5. Ensuring accurate and detailed documentation of customer interactions in the company database.6. Collaborating with other team members to provide a seamless customer experience across all channels.7. Participating in ongoing training and professional development opportunities to enhance knowledge and skills.
Requirements:1. Independent and energetic personality traits to thrive in a fast-paced call center environment.2. Strong strategic planning and time management skills to prioritize tasks effectively.3. Excellent communication skills, both written and verbal, to convey information clearly and accurately.4. Ability to multitask and handle multiple customer inquiries simultaneously.5. Previous experience working in a call center or customer service role for at least 3 years.6. Proficiency in using online communication tools and customer service software.7. A proactive attitude and willingness to learn new processes and procedures.
Benefits:- Training & professional development opportunities to support career growth.- Retirement plan options to help secure your financial future.- Vision insurance coverage to promote overall well-being.
Working Environment:At Mutual of Omaha Insurance, we believe in fostering a culture of curiosity and questioning to fuel innovation and growth. Our team members are encouraged to think creatively and contribute ideas that drive positive change within the organization.
Equal Opportunity Statement:Mutual of Omaha Insurance is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.
Deadline to apply: ********
Join our team and make a difference in the lives of our customers every day as an Online Call Center Specialist at Mutual of Omaha Insurance! Apply now to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
